F.A.Q.

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What is your return/exchange policy?

Please visit our Returns page here Returns | Deck Shoe Shop

 

What are your shipping rates and times?

Please visit our Delivery page here Delivery | Deck Shoe Shop

 

How quickly will it arrive?

We strive to despatch your purchase within 24 hours of the order being received.

Delivery can take up to three working days, depending on location and the courier.

Tracking information for the courier will be included in your confirmation email.

 

How will I know you have received my order?

You will receive an order confirmation via the email address used to place the order.

 

How do I use a discount code?

Select the items you wish to purchase and add them to your basket. Select View basket. Enter your discount code in the ‘Enter a promo code’ box. Click Apply. The discount will now show and you can proceed to the checkout.

 

Is my order in stock?

All items shown on the website are in stock. Should this item go out of stock after you have placed your order, we will contact you via email and refund your purchase.

 

What if the items I receive are faulty?

Please visit our Returns page here Returns | Deck Shoe Shop

 

My order did not arrive, what shall I do?

Please use the tracking information supplied in your confirmation email.

If you still need to get in touch, please email sales@deckshoeshop.co.uk

 

Can I change my delivery address?

Please contact us as soon as possible. Once items have been dispatched, we cannot change the delivery address. Please contact the courier directly with the tracking information provided in your confirmation email.

 

Can I cancel or change my order?

Please contact us as soon as possible. Once items have been dispatched, we cannot change or cancel your order. Please refer to our returns policy for unwanted items Returns | Deck Shoe Shop

 

Can I use a different delivery address to billing address?

Yes, please enter the information at the checkout in the corresponding fields.

What payment methods do we accept?

We accept all major credit and debit cards. Unfortunately, we cannot accept American Express.

 

Do you have a size guide?

Yes, please see here.

• Our customer feedback indicates all our styles are ‘’true to size’’ and medium (standard) width.

• Please note that leather may stretch up to half size over time.

• Our men’s styles have 360 laces – remember to adjust these to optimise the fit.

• If you are unsure and between sizes, it is economically and environmentally advantageous to purchase multiple pairs on your first delivery and then return the un.wanted sizes

 

Is my information kept private?

Yes, we take the protection of your personal data very seriously and strictly adhere to the rules laid out by data protection laws and the General Data Protection Regulation (GDPR-UK). Please see our Privacy and Cookie policy here Cookie & Privacy Policy | Deck Shoe Shop

 

Still need to get in touch?

Email us at sales@deckshoeshop.co.uk